• 3 Things Customers Always Say

    July 19, 2018

    Follow me It goes without saying that when it comes to customer complaints I’ve heard quite a variety. Some that’s pretty common and others, well let’s just say, out there. All and all, I do my best as a manager to satisfy the customer. Some, however, just cannot be satisfied. And those are the customers…

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  • I’m Going To Block The Drive Thru

    July 16, 2018

    Follow me I’m sitting in the office having a counseling session with an employee when I get a knock one the door. Another employee says there is a woman in our drive thru that wishes to speak to a manager. Sigh. I walk out of the office and proceed to the drive thru where I…

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